It has been an intensive five weeks with Soliya, as I enjoyed and was challenged by the advanced dialogue facilitation training. A couple of immediate take-aways: 1) patience may be the greatest of human virtues, because it combines empathy for self and others, grit, and hope; 2) active listening may be one of the most important soft skills managers can develop. All of the mindfulness traditions in which I’ve worked have focused on some variety of “active listening”, so this is not at all the first time I’ve encountered the idea. But doing the Soliya training in conjunction with a conflict resolution course through eCornell threw into sharp relief how critical active listening is, not only at the conflict stage but as a vaccination against many conflict situations. Managers who do not know how to listen … how often could this be the root of workplace unhappiness and low morale? Consider your own workplaces. What do you think would change if your managers used active listening techniques … what would change if your direct reports experienced active listening from you? If you’re curious and want to learn more, let’s get in touch! I’m ready to listen.