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EI in the Workplace

In the workplace, EI shows itself in self-awareness, empathy, leadership and resilience. Especially in our new reality, where we face disrupted and distributed work, massive change, and the need for flexibility, ownership, remote collaboration and resilience, EI skills are fundamental to success. People who have been through our Genos programs and coaching feel better at work, are more productive, and lead and engage their teams more effectively. All human beings are equal in their capacity to understand the role of emotions, to develop their emotional intelligence and to build significant EI competencies. Genos International believes that EI is game-changing for companies and life changing for individuals.

The competencies of the Genos model help us more consistently demonstrate the productive states on the right side of the model, as opposed to the unproductive states, on the left side of the model.

Genos model of emotionally intelligent workplace behaviour
The Genos Model of Emotional Intelligence

Emotional Self-Awareness

Self-Awareness is about being aware of the way you feel and the impact your feelings can have on decisions, behavior and performance.  People who are emotionally self-aware are conscious of the role their feelings can play in these areas, and are better equipped to manage this influence effectively. When we are emotionally self-aware we are present with the role feelings are playing in our decisions, behavior and performance. When we are not, we are often disconnected from this influence.

Emotional Awareness of Others

Awareness of others is about perceiving, understanding and acknowledging the way others feel. This skill helps us identify the things that make people feel valued, listened to, cared for, consulted, and understood. It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our behavior so that it fits well with others.  When we demonstrate this skill effectively, we come across as being empathetic. People who do not demonstrate this skill can come across as being insensitive to the way others feel.

Authenticity

Authenticity is about openly and effectively expressing oneself, honoring commitments and encouraging this behavior in others. It involves honestly expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time, to the right degree and, to the right people. People high in authenticity are often described as genuine whereas people low in this skill are often described as untrustworthy.

Emotional Reasoning

Emotional reasoning is about using the information in feelings (from oneself and others) when decision-making.  It involves considering your own and others’ feelings when making decisions, combining the information in feelings with facts and technical information, and communicating this decision-making process to others. Feelings and emotions contain important information. For example, the level of commitment colleagues demonstrate often provides insight into whether a decision is going to be supported; the emotional appeal of products and services often provides insight into selling and marketing messages. When this type of emotional information is combined with facts and technical information, people make expansive, creative and well thought-out decisions. Conversely, people who do not use emotional information and focus on facts or technical information only tend to be limited in their decision-making.

Emotional Self-Management 

Self-Management is about managing one’s own mood and emotions, time and behavior, and continuously improving oneself. The modern workplace is generally one of high demands and pressure, and this can create negative emotions and outcomes. Our mood can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively. This skill helps people be resilientand manage high work demands and stress rather than being temperamental at work. People who are proficient in managing their own emotions are optimistic and look to find the opportunities and possibilities that exist even in the face of adversity.

Positive Influence

Positive influence is about positively influencing the way others feel through problem solving, feedback, recognizing and supporting others work. It involves creating a positive working environment for others, helping others find effective ways of responding to upsetting events and effectively helping people resolve issues that are affecting their performance. This skill helps people create a productive environment for others. Positive Influence equips you with the capacity to encourage colleagues to cooperate and work effectively together. People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them.

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What do you think about when you hear the word #mi What do you think about when you hear the word #mindfulness?

Mindfulness and #meditation are not the same thing. It's true - meditation can be mindful and mindfulness can be practiced in meditation. But they are simply not the same thing. I work with clients who have had such bad experiences with #mindfulnesspractice that used #meditating, shamed or ashamed because they found sitting painful or because they couldn't still their minds, or because closing their eyes in that context activated a stress response. Partly this is bad teaching, but also it is a confusion of practice. The "failure" is not theirs, but the result is that they resist #emotionalintelligence development and other kinds of #mindfulnessatwork training. 

Meditation is a specific kind of mindfulness. Mindfulness is being powerfully #aware of your self in the present moment, deliberatively non-judgmental, balancing #equanimity and #purpose in decisions and actions.

#wellnessatwork #mindfulleadership #sitting #anywhere #everywhere #letsgetreal #wednesdaywisdom #genostribe
I love this quote from Epictetus about the "good f I love this quote from Epictetus about the "good flow of life"...

But it's not really that he's saying "go with the flow", he's talking about #contentment and #peaceofmind achieved through understanding what is #uptoyou. In #stoicphilosophy that phrase (up to you, epi soi) is not a release from social responsibility and definitely not a release from choosing right action. It is a call to action, a reminder that our human nature requires us to engage in the thing that makes us uniquely human - the capacity to choose our response, what is up to us, in the "flow" of life around us. A tighter translation of "good flow of life" might be "YOU will flow well". #stoicism is not, as it often is portrayed, an inhuman control of emotions - it is a full engagement with being human, a rational, spiritual animal.

My #genostribe friends will recognize #emotionalintelligence, #emotionalreasoning, #selfmanagement. Others will see connections to the ideas that inspire them. Me? I'm hoping for a good "flowday" ... #TGIF!

#fridayfeels #fridaythoughts #innercitadelconsulting #happiness
Why does #emotionalintelligence show up consistent Why does #emotionalintelligence show up consistently as "most needed" on all of the #futureofwork lists? Well, it'd be pretty easy to argue it's *always* been needed but we could also correlate the growing awareness of the need for #ei against the increasing use of #ai ...

I love this idea of the many YOUs you are. #Understanding, #perspective, #selfawareness ... when we have a better handle not only on how we show up at work, but how we transition between work and other relationships, we can begin to be more #resilient and be better #leaders. If you haven't had a workplace behavior assessment recently, I cannot recommend strongly enough that you get one. 

If you want to talk about the Genos International assessments, I'd be happy to connect. But (while I have strong opinions about what works and is #valid and #reliable), the key is to simply get a start. Your YOUs are worth it! And if you're leading teams as we all prepare to pivot back into workspaces... let's talk.

#personaldevelopment #leadership #growthmindset #wednesdaywisdom #genostribe
Why is it that the simplest things are sometimes s Why is it that the simplest things are sometimes so hard? I love this quote by the French Alphonse Karr (see below for the original quote) ... who among other things was a floriculturist.

Awareness in #emotionalintelligence training is not about hyper-focus, it's about a holistic perception and the choice to focus on a particular thing from a specific viewpoint, all within context. That's partly why I use Genos International assessments, which are context-rich. 

This ability to be contextually aware and to focus from a specific perspective is simple and sometimes hard to do. Like all skills, it gets better with #practice - #coachingworks too. Are you focusing so much on thorns you can't see the rose anymore?

“De leur meilleur côté tâchons de voir les choses:
Vous vous plaignez de voir les rosiers épineux;
Moi je me réjouis et rends grâces aux dieux
Que les épines aient des roses.” 
from Voyage autour de mon jardin (1845).

#tuesdaythoughts #growthmindset #awarenessmatters #shiftyourmindset #genostribe #perspectiveshift #embracethejourney #roses
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Inner Citadel Consulting provides people culture and leadership solutions to organizations and individuals in the Non-Profit and Higher Education sectors.

We will help you unravel the complexity of the issues that brought you to us and provide focused, actionable plans to help you build your own Inner Citadel.

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